Kayla Philhower, CPC, CPB

A Certified Professional Coder and Biller, Kayla Philhower helps keep the healthcare revenue cycle running smoothly. She makes sure client services are coded correctly, billed properly, and sent to insurance carriers on time. Her work includes handling claims from start to finish, checking client benefits and eligibility, and reviewing records for coding accuracy. Kayla also helps fix claim denials and reimbursement problems, should they happen. She works with healthcare providers, insurance companies, and staff to keep billing clear and efficient.

Kayla also looks for issues that can delay payment, such as missing details, coding mistakes, or coverage limits. If a claim is denied, she reviews the reason, takes the needed corrective steps, and follows up until the issue is resolved. Her goal is to reduce confusion, improve claim approval, and make sure billing questions are handled carefully.

She also answers questions about insurance coverage, patient responsibility, claim status, and explanation of benefits for other support staff. If someone needs help understanding a bill, checking what a plan covers, or dealing with a claim problem, she provides the support and guidance needed to make certain all the clients bases are covered. Clear communication and careful attention to detail are important in her role.

If you need help with a billing question or insurance coverage, please reach out. Kayla is happy to help staff in their efforts to make this essential part of your healthcare experience manageable.